FAQ
jilihot Frequently Asked Questions
This page brings together detailed answers to questions that come up when using jilihot — covering customer support, deposits, responsible gaming, and VIP cashback. Scroll through the sections below or jump straight to the part you need — every answer is written in plain language so both new and experienced players can follow easily.
Table of Contents
Customer Support
Before contacting support, have your account username or registered mobile number, the date and time of the issue, and the transaction reference number (if applicable) ready. A screenshot can help identify the problem faster. Providing these details allows the jilihot support team to resolve your issue more quickly.
jilihot offers two support channels: live chat and email support. Live chat can be started directly from any page on the site and usually gets the fastest response. To contact via email, write to jilihot's official support email address — both channels cover any topic, including responsible gaming.
Yes, jilihot's customer support team is active 24/7 — seven days a week, twenty-four hours a day. Whether it's late at night or early morning, a holiday or a regular workday, you can reach out via live chat or email at any time and a representative will respond.
Absolutely. jilihot's support team can assist in Bengali and English. Bengali-speaking support agents are kept active at jilihot with Bangladeshi players in mind, so you can easily describe your issue in your own language.
Responses on jilihot's live chat are generally very quick. During busy periods the wait may be slightly longer, but the conversation continues once an agent joins. For email, response time may vary depending on the complexity of the issue — so for urgent matters, live chat is the more effective option.
If your account is locked, you notice a suspicious login, or you have any password-related problem, contact jilihot live chat immediately. Security-related matters receive the highest priority. You can also send a detailed description via email; the jilihot team will investigate and take action promptly.
Deposit Questions
jilihot does not charge any additional processing fee on deposits. However, your mobile banking service (such as bKash or Nagad) may apply its own transaction charges — those are entirely governed by that service's own policy and are outside jilihot's control. It is a good idea to check your payment provider's fee details before making a deposit.
The minimum deposit amount at jilihot is ৳300. This applies to all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer. So even if you want to start with a small amount, depositing ৳300 is enough to place bets on any game or sport.
Go to jilihot login, head to the Cashier section, and select bKash as the deposit option. Follow the instructions shown, send ৳300 or more from your bKash app to the specified number, and save the transaction reference number. Your balance is usually credited within a few minutes.
Yes, Nagad is one of jilihot's approved payment methods. Transactions go through an SSL-encrypted connection, keeping your financial information secure. Besides Nagad, you can also use bKash, Rocket, Upay, and bank transfer — the minimum deposit is ৳300 for all methods.
Balance is usually credited within a few minutes. A short delay can occur due to network congestion. If your balance still hasn't appeared after 15 minutes, contact jilihot live chat with your deposit receipt or transaction ID. The support team will verify the transaction and resolve the issue promptly.
A minimum balance of ৳500 is required to withdraw from jilihot. After submitting a request, funds typically arrive within 10 to 45 minutes. You can withdraw via bKash, Nagad, Rocket, Upay, or bank transfer — any registered method.
Responsible Gaming
jilihot believes that gaming should always be for entertainment. The questions and answers below will help you ensure a safe and healthy experience. For more information, read our responsible gaming guidelines.
Yes, players at jilihot can set their own personal deposit limits. This can be done on a daily, weekly, or monthly basis. The option is available in the Account Settings section and takes effect immediately once a limit is set. Keeping control of your budget is the most effective approach to responsible gaming.
Some warning signs include: repeatedly depositing money to chase losses, being unable to stop playing, prioritising gaming over family or work, or borrowing money under false pretences. If you notice these signs, follow the steps outlined on jilihot's responsible gaming page.
You can contact mental health organisations in Bangladesh or the national mental health helpline. Support from family or a trusted friend also plays an important role. jilihot's support team can help you identify the problem and apply limits to your account — this is not a sign of weakness, but a courageous decision.
Yes. Through jilihot's cooling-off option, you can suspend betting or depositing from your account for a set period (such as 24 hours, seven days, or one month). During this time you can still view your account but cannot play. Contact support to take a longer break.
Self-exclusion is a permanent or long-term step where you can request complete access to your jilihot account to be blocked. Once active, the account cannot be reactivated before the set period ends. Contact the support team to go through this process — they will help you complete it.
VIP and Cashback
jilihot's VIP programme offers weekly cashback and special benefits for regular players. Visit the jilihot VIP page for full details.
jilihot VIP members receive regular weekly cashback, returned as a portion of that week's net losses. In addition, members at higher tiers get priority support and access to special promotions. The VIP programme is divided into four tiers: Bronze, Silver, Gold, and Platinum.
The four tiers and their maximum weekly cashback rates are:
Bronze — up to 0.4%
Silver — up to 0.8%
Gold — up to 1.1%
Platinum — up to 1.5%
Each rate applies to the net loss for that week.
Bronze — up to 0.4%
Silver — up to 0.8%
Gold — up to 1.1%
Platinum — up to 1.5%
Each rate applies to the net loss for that week.
You can move up to a higher VIP tier at jilihot by playing and depositing regularly. The more active you are, the greater your chance of moving up. The specific conditions for tier changes are available in detail on the jilihot VIP page. Each new tier brings a higher cashback rate and better benefits.
The weekly cashback is calculated on the net loss, which is total losses minus total winnings for the week. For example: if a Gold tier member has a net loss of ৳20,000 in a week — ৳20,000 × 1.1% = ৳220 cashback.
Net losses are calculated at the end of each week and the applicable cashback is automatically added to your account. Cashback comes directly as balance, so it is straightforward to use. Contact jilihot support for details on the exact timing or conditions for cashback credit.
Still have questions? We are always here for you
If you cannot find the answer to your question on this FAQ page, contact the jilihot support team directly. Our Bengali-speaking representatives are available seven days a week, twenty-four hours a day via live chat and email.
Live Chat — 24/7
Email Support — in Bengali and English
In Bengali and English