jilihot Privacy Policy

This Privacy Policy ("Policy") applies between the entity operating the jilihot casino platform ("we", "us") and every individual using this website ("you", "user"). By creating an account or using our services on jilihot, you are considered to have agreed to the terms of this Policy. Our Terms and Conditions are a companion document to this Policy and both should be read together.

1 Types of Collected Information

jilihot collects two types of information to operate its services smoothly — Personally Identifiable Information and non-identifiable technical information.

1.1 Personal Information

During registration and account management, we may collect the following information:

• Full name and date of birth
• Email address and mobile number
• National ID number or passport number (for identity verification)
• bKash, Nagad, Rocket, or Upay account number (for transactions)
• Bank account details (for bank transfers)
• Current address

1.2 Technical Information

To improve your browsing experience and ensure security, we automatically collect:

• IP address and device identity
• Browser type, operating system, and display resolution
• Login time, duration of visit, and pages visited
• Transaction history and gameplay logs
• Information collected through cookies and similar tracking technologies

2 How Information Is Collected

jilihot collects user information in the following ways:

2.1 Directly from the User

You provide information directly to us during account registration, deposit requests, withdrawal requests, and when contacting customer support. This information is voluntary and a prerequisite for using our services.

2.2 Automated Technical Methods

Technical information is collected automatically using our servers, cookies, and analytics tools. This is essential for monitoring site performance and identifying security risks.

2.3 Through Third-Party Verification Services

We may use approved third-party services for identity verification and payment processing. These service providers are equally bound to the same standard of privacy protection.

3 Purpose of Using Information

Collected information is used solely for the following legitimate purposes:

• Creating, managing, and verifying accounts
• Processing deposit and withdrawal transactions
• Awarding bonuses and determining VIP levels
• Fraud detection and account security
• Providing customer support — via 24/7 live chat and email
• Analyzing and improving site performance
• Sending relevant promotional information (subject to your consent)
• Fulfilling legal obligations

4 Information Storage and Security

jilihot applies industry-standard security measures to keep your information safe. All data is transferred via SSL (Secure Sockets Layer) encryption and stored on encrypted servers.

4.1 Technical Security Measures

• SSL/TLS encryption — on all data transfers
• Firewall and intrusion detection system
• Regular security audits and vulnerability testing
• Two-factor authentication (OTP) support
• Restricted internal access policy

4.2 Data Retention Period

Information for active accounts is retained while the service is in use. After an account is closed, some information may be kept for a set period as required by law, after which it is securely deleted.

5 Sharing Information with Third Parties

We share information with third parties only in the following limited circumstances and under strict contractual terms:

5.1 Payment Processors

Only the information necessary to complete a transaction is sent to the relevant payment gateway for processing bKash, Nagad, Rocket, Upay, and bank transfer transactions.

5.2 Identity Verification Services

Approved third-party services may be used for account verification. These service providers may not use the information they receive for any commercial purpose.

5.3 Legal Authorities

We are obligated to provide required information upon a court order or a lawful request from a competent legal authority. Information is not shared with any authority under any other circumstances.

6 Cookies and Tracking

jilihot uses cookies and similar tracking technologies on its platform. Cookies are small data files stored in your browser that help improve site functionality.

6.1 Essential Cookies

These cookies are necessary to maintain login sessions, ensure security, and save your personalized settings. They cannot be disabled while using the service.

6.2 Analytics Cookies

Analytics cookies are used to measure site usage and understand which sections are used most. You can manage these cookies in your browser settings, though this may limit some site features.

6.3 Cookie Management

Modern browsers allow you to accept or decline cookies. You can go to your browser settings at any time to delete stored cookies and block future ones.

7 User Rights

As a jilihot user, you have the following rights over your own information:

7.1 Right to Access Information

You can contact us at any time to find out what information we hold about you. We will respond to this request within 30 working days.

7.2 Right to Correct Information

If any information stored in your profile is incorrect or out of date, you can request a correction. This can be done through your account settings or by contacting customer support.

7.3 Right to Delete Information

You may request deletion of your personal information along with a request to close your account. However, some information may need to be retained for a set period due to legal obligations.

7.4 Right to Opt Out of Promotional Communications

You can contact our customer support at any time to stop receiving promotional emails or messages. This will not affect your account's functionality.

8 Protection of Minors

All services on jilihot are for individuals aged 21 or older only. We do not intentionally collect any information from minors.

9 Changes to the Policy

jilihot reserves the right to update this privacy policy at any time. If significant changes are made to the policy, we will publish a notice on the website and inform registered users by email.

Continued use of the platform after any changes will be considered acceptance of the new policy. For this reason, it is advisable to review this page from time to time. To learn more about our platform, visit the About Us page.

10 Contact

If you have any questions about this privacy policy or wish to make any request regarding your information, please contact us through the following:

• Live Chat: 24 hours a day, 7 days a week — support available in Bengali and English
• Email: [email protected]

If you send a privacy complaint or an information access request by email, we will reply in writing within 30 working days. For more general questions, our Frequently Asked Questions (FAQ) section may be helpful.